Online or In-Person? A 10-Question Decision Guide

Answer yes or no. Count your answers at the end.

Questions

  • I can find about 50 minutes a week in a private space.
  • I have a reliable internet connection or could use a phone call.
  • Travelling to a therapist’s office would be a barrier for me (time, cost or traffic).
  • I would feel more at ease talking from my own space.
  • I would prefer that nobody sees me going to therapy.
  • My schedule changes a lot and I need flexible times.
  • I live outside Nairobi or outside Kenya.
  • I am comfortable talking by video, phone or chat.
  • I am not in immediate crisis.
  • I would like a Kenyan counsellor who understands my context.

Your result

  • 7 or more yes: online therapy is likely a good fit.
  • 4 to 6 yes: either could work. Try a free first online session and see how it feels.
  • 3 or fewer yes: in-person therapy may suit you better, particularly if you lack privacy or a stable connection.

Important: if you are in crisis or fear for your safety, online therapy is not the right first step. Contact Befrienders Kenya on +254 722 178 177 or go to the nearest emergency department.

Need to talk to someone? Your first 30-minute session with a licensed Kenyan counsellor is free. Book it here. If you are in distress right now, call Befrienders Kenya on +254 722 178 177. This guide is general information, not a substitute for professional care.